Thank you for purchasing a course from infoSparks IT Solutions. We aim to provide practical, affordable, and high-quality educational content. This Refund and Returns Policy explains when a refund may be requested, how to submit a request, and how approved refunds are processed.
Last updated: October 9, 2026 at 12:00 PM
Most infoSparks IT Solutions courses are delivered digitally through our website or learning platform. Since digital courses cannot generally be physically returned, course refunds are handled according to the eligibility conditions below.
Course access may include video lessons, downloadable files, quizzes, assignments, certificates, community access, or other digital materials, depending on the course purchased.
You may request a refund within 14 calendar days from the date of purchase if:
For digital courses, refund eligibility may be affected if you have:
A refund will not normally be approved merely because a customer did not attend the course, did not complete the lessons, or changed their mind after substantial use, where the course was accurately described. This does not limit any rights available under applicable law.
For an eligible customer-requested refund, infoSparks IT Solutions may deduct a 2% payment-processing or transaction charge from the refundable amount, where this charge represents a non-recoverable fee actually incurred by infoSparks IT Solutions.
For example, if the course purchase amount is ₹1,000, a permitted 2% processing deduction would be ₹20, and the refund amount would be ₹980.
The 2% deduction will not apply where:
Any shipping, convenience, gateway, tax, or other amount will be handled according to applicable law, payment-provider rules, and the circumstances of the refund. We will disclose the final refund amount before processing the refund whenever practical.
If you cannot access a purchased course, please contact us so that we can investigate the issue and restore access.
Please provide:
We will make reasonable efforts to resolve access or technical issues. If the issue cannot be resolved within a reasonable period, you may be eligible for a full or partial refund depending on how much of the course or service was used.
Send your refund request to contact@infosparks.in with the subject line: Refund Request – [Order Number]
Your request should include:
Please do not share your password, card number, UPI PIN, CVV, or other confidential payment credentials.
We normally review refund requests within 5–7 business days after receiving all necessary information.
If the request is approved, we will confirm the approved refund amount, any applicable deduction, the refund method, and the expected processing time.
If a refund is not approved, we will provide the reason where appropriate. Nothing in this policy removes rights that cannot legally be excluded.
Approved refunds will normally be sent to the original payment method used for the purchase. If the original method is unavailable, we may contact you to arrange another lawful refund method.
After infoSparks IT Solutions initiates the refund, the payment provider or bank may require additional processing time. The time for the money to appear in your account may vary depending on the payment gateway, bank, card issuer, or UPI provider.
Courses purchased as part of a bundle, subscription, discount, coupon, or promotional offer may be refunded only according to the specific terms displayed at checkout.
If a refund is approved for part of a bundle, we may recalculate the discount and refund only the eligible amount. Promotional bonuses, certificates, downloadable resources, and other items may become unavailable when the associated purchase is refunded.
If we identify payment fraud, account sharing, unauthorized redistribution, abusive refund activity, or a false claim, we may suspend access and investigate the transaction.
Please contact infoSparks IT Solutions before initiating a payment chargeback where possible. A chargeback does not cancel any amount lawfully owed for services already delivered and may result in temporary suspension while the payment provider investigates.
If you contact us promptly after payment and before accessing or downloading substantial course content, we will review the cancellation request under this policy.
A cancellation request does not qualify for a refund if the course has already been substantially consumed, except where the course is defective, not delivered as promised, or a refund is otherwise required by law.
For refund, access, or consumer complaints, please contact:
We aim to acknowledge complaints within 48 hours and resolve them within a reasonable period, subject to the nature of the complaint and applicable legal requirements.
infoSparks IT Solutions may update this policy from time to time. The version applicable to your purchase will generally be the version displayed when you completed the transaction, unless a later change is required by law.
By purchasing an infoSparks IT Solutions course, you acknowledge that you have read this Refund and Returns Policy and understand the conditions for requesting a refund.